Last updated: September 2026
These Terms govern access to SecuraDesk websites and the hosted software service operated by Inovitrix (“SecuraDesk”). By creating an account or using the service, you agree to these Terms.
SecuraDesk provides multi-tenant customer support and service operations software, including ticketing, SLAs, knowledge, automation, analytics, and related features based on your subscription plan.
You may not misuse the service, attempt unauthorized access, interfere with other tenants, upload unlawful content, or use SecuraDesk to violate applicable law.
You retain ownership of content you submit. You grant us a limited license to host and process that content solely to provide the service. Organization administrators control user access within their tenant.
Paid plans are billed according to the pricing presented at purchase or in a written order. Trials convert to paid service only when you choose a plan. Fees are non-refundable except where required by law or expressly stated.
We strive for reliable operation but do not guarantee uninterrupted availability. We may update features over time; material reductions to a paid plan will be communicated where practical.
The service is provided “as is” to the extent permitted by law. We disclaim implied warranties of merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, Inovitrix’s aggregate liability arising from these Terms is limited to the fees you paid for SecuraDesk in the twelve months before the claim.
You may stop using the service at any time. We may suspend or terminate accounts that violate these Terms or create security risk.